If you have ever had a computer problem and tried to get help through the manufacturer, you are probably well aware how hard it is to find good computer help these days. Either they don’t care, they want to sell you something or it just takes too much time. At Geekbox, we understand. Our business model is based first on integrity. Our employees do not work on commission. You will get the best most honest advice on any repair or sale.
This is the Geekbox standard, and that standard will not change. Your needs will be addressed quickly. We are a small business where the owners work the stores every day. We know what it’s like to not have your computer; and at Geekbox computers, we WILL get your computer back to you as fast as humanly possible. That is a promise.
It is no strange thing for a Geekbox computers artisan to be working until midnight in the store trying to get an emergency build or project done for one of his clients. It’s not because he gets paid more – it’s because he cares. There are hundreds of examples in the feedback section of members of our team going above and beyond. Check it out to see what we are all about and the service you can come to expect from us as a business.
Lastly, we promise that when you do talk to us or buy a system – you will ALWAYS be talking to somebody that cares about your needs, and has the knowledge to make sure they are taken care of.
SERVICE AND SUPPORT
The service and support are the backbone of our company. Our technicians are the most knowledgeable, our turnaround times are the fastest and we have more ways to support you than any of our competitors. We provide on-site service, in store service, we can ship machines anywhere, we provide remote desktop assistance, phone support, Skype support, email support as well as online forum and chat support. We have provided technical support to troops overseas in Iraq and businessmen in Hawaii, Germany, London and the Philippines. Wherever you are – Geekbox computers is there to help. We have the knowledge, the tools and the work ethic to get any job done, anytime, anywhere. Let us show you why we are different.
UNSURPASSED QUALITY
We have been doing this a long time. We know what works and what doesn’t.
Because all the members of the GEEKBOX team are computer enthusiasts, we are always up to date on the latest trends and latest hardware/software to get the job done. Every part we sell we test. If it doesn’t meet our standards, we don’t sell it. It doesn’t matter what kind of deal we get on it. We have no hardware alliances or software alliances with any business in the industry. We could save a ton of money if we did, but it would be a disservice to you the customer. With every Geekbox computer, rest soundly knowing that whatever system you got for whatever needs you have, we have built you the very best tool for the job.
HONESTY
We don’t hide what parts we use. We don’t just say “500 gig hard drive”. You will know what you are buying so you can do your own research and compare us to anybody in the industry. There is no “you might get this or that depending on availability” – with Geekbox you get what you order – you get what you saw the picture of – every, single, time.
BUILD QUALITY
I love looking at the shiny photos online from “boutique” system building houses, then moving over to their forums where the actual customers post their pictures. Often times, you will see a DRASTIC difference. Geekbox Computers has a standard. Every system is personally inspected by the founder of the company after being inspected by the build manager, and signed off. If the quality check doesn’t pass, the system builder will rebuild the system from scratch until its perfect. Your GEEKBOX will come with the best parts money can buy, neatly packed, tested and cable managed to perfection. That is the Geekbox difference. Order with confidence.
QUALITY SELECTION
Different people have different needs. There is a GEEKBOX platform that will do the job for you, and there is a member of our staff that can help you pick that perfect machine. Are you into music? We have employees who run studios in their off time. Are you an engineer? We have cad drafters and engineers on staff to answer whatever questions you might have. Are you into gaming? Let’s just say we have some people here who might know a thing or two about gaming, both on the tournament circuit and just for fun =) The selection of platforms and the accessibility to our knowledgeable employees will make the process fun and informative. Feel free to give us a call and have us show you why we are the best.
